FAQs

How do i shop online?

Items are grouped according to either category or brand for easier navigation.  Should you want to purchase any of our items, please just add to cart, and checkout.

I want to purchase more than the available quantity

For bulk orders, you can email us at customersupport@famousbrands-ph.com 

What are the payment methods?

Payment can be made using COD (Metro Manila), Gcash, Credit Card, and Bank Transfers.  

How do i schedule installation for my items 

We will be emailing you for the available schedules.  Please bear with us, as we will have to coordinate installation with our supplier's service team as well. 

Please note that there might be some corresponding  / additional installation fees. 

How much is the delivery fee?

Delivery fee will depend on the size of the item regardless of location within Metro Manila. Maximum rate for bulky items is at P500

Which areas can you deliver to?

We are currently servicing Metro Manila (and nearby provinces such as Rizal) orders only.  However, if you would like to arrange your own shipping / delivery to areas which are currently unserviceable, please contact us for coordination.   

How fast can i get my order?

Our delivery time is 3-5 days (weekends and holidays not included).  

For rush order requests, please send us a quick message through this link https://famousbrands-ph.com/pages/contact-us and we will do our best to accommodate your request if possible.  

For COD orders, average delivery time is 5-7 days as this will be coordinated with our service logistics partner.  

Can i cancel my order?

Orders can no longer be cancelled once payment has been processed.  Please check the product features and the price of the item to avoid any problems.  You may also message us via the contact form / message us on facebook.  

Do the items come with warranty?

Rest assured that all the items we sell are 100% original, and have our suppliers' warranty assurances.  

Items come with 1 year warranty on parts and services EXCEPT the items under the Open Box Sale category. Open box items are sale as is items, which fall under 3 months warranty.