We have a 7-day return policy, which means you have 7 days after receiving your item to request for a return.
To be eligible for return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
As per Republic Act No. 7394 (or The Consumer Act of the Philippines), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee.
To start a return, you can contact us at firstname.lastname@example.org. Please send photos of the items as well. We reserve the right to inspect and verify the cause of damage to the items. If item damage is caused by misuse or mishandling, the item can no longer be returned anymore. If item is caused by a manufacturing defect, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on our open box / sale items